Your Service Rating

YourServiceRating.com invites the rating of waitstaff of restaurants by its' mystery shoppers and the public.

Yelp and others are populated by public input from non-professionals.
Our service differs in that we are trained in restaurant etiquette and quality service. This is what we look for and evaluate.
We do not rate food items or restaurants as so many others do.
We rate SERVICE offered by waitstaff in the hopes of raising the bar and as a benefit to restaurant owners!
City & State: Honolulu, HI

Restaurant: Murphy's

Date: 9/22/18

Time: 840pm

Waiter: M/F/O.  Male

Age: 50's

Meal Ordered: Beef Bolonese

The Waitperson...

1) Greeted customer within 5 min.       Points Possible 10     Your Points   0

2) Introduced self by name.                 Points Possible  5      Your Points   0

3) Asked customer their name.            Points Possible  5      Your Points   0

4) Asked how food was by halfway through meal.
                                                          Points Possible 10     Your Points   0

5) Attempted to refill beverage.          Points POssible 10      Your Points   0

6) Made themselves available in a timely manner to clear table and offer check.
                                                          Points Possible  5      Your Points   0

7) Offered desert.                              Points Possible  5      Your Points   0


                                                         Possible points 50        Your points 0

                                                                     Tip Given         ZERO

Notes: This server has served me for over a decade with TOP service (50). A total decline in past 2 years and not alone as the rest of the staff has failed many of these basics too.


ABOUT us:

Service has become so poor on average that a former Busboy, turned Waiter, turned Cook, turned Kitchen Manager, turned Bar Manager, turned GM thought, "enough is enough" and created a simple list of the most basic of waitperson skills along with an associated score. This is by all means not ALL it takes for a 5 Star experience, but what is considered BASIC service. As a waitperson these elements should be performed routinely to every customer. If you aren't getting 50 points, you should not be in the FOOD SERVICE INDUSTRY.

This site puposely does not include names so as to respect the actual identity of the staff UNLESS the employer has requested otherwise.

YourServiceRating.com is available to restaurants and will perform this along with more detail upon request.


If this was a paid restaurant report it would include...

1) Steps to rectify
2) Better Practices/Training
3) Minimize it from recurring
4) Reward systems
5) Inspirational/Empowerment
6) How to achieve higher tips

Attn: Restaurant owners and staff (servicepersons)!

You CAN make a difference against the TIP ZERO DOLLARS FOR LESS THAN BASIC SERVICE Movement. The Public is getting fed up with 'mandatory tipping' in policy and technology and have begun STIFFING as a practice!

Full Disclosure: Although YourServiceRating.com does not refuse complimentary meals, we do not alter our findings on waitpersons and how they do or don't perform under our basic rating and we do not announce or disclose our intent prior to any seating.

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